FAQ Recreative Collection

General

How far can I travel on a single charge with a 14Ah battery?

The range of a 14Ah battery varies based on factors like terrain and rider weight. On average, you can expect to travel between 40 to 60 miles on a single charge.

How long does it take to fully charge a 14Ah E-Bicycle battery?

Typically, it takes about 4-6 hours to fully charge a 14Ah E-Bicycle battery from empty.

What maintenance should be performed on an E-Bicycle battery?

Regularly charge the battery and avoid exposing it to extreme temperatures to extend its lifespan. Always follow the manufacturer’s maintenance guidelines.

Can you pedal an E-Bicycle if the battery is empty?

Yes, most E-Bicycles equipped with a 14Ah battery include a pedal-assist feature, allowing you to pedal even if the battery is depleted.

Is it okay to partially charge the E-Bicycle battery, or should it be fully discharged first?

Partial charging is perfectly fine and can be beneficial for the battery's overall health. Lithium-ion batteries do not suffer from a memory effect.

What safety precautions should be taken when using a 14Ah E-Bicycle battery?

Follow the manufacturer's safety guidelines, use the recommended charger, and store the battery in a cool, dry place to ensure safe and optimal performance.

E-trike

What defines an E-trike with a middle drive motor and a 14Ah battery?

An E-trike is an electric tricycle, and a middle drive motor means the motor is centrally located. The 14Ah battery specifies the capacity that powers the motor.

What are the benefits of a middle drive motor in an E-trike?

A middle drive motor offers better balance and traction, especially on uneven terrain, and efficiently uses the trike's gears, making it ideal for hill climbing.

What is the travel range of an E-trike with a 14Ah battery on a single charge?

The range varies based on terrain and rider weight, but a 14Ah battery generally allows for 30-60 miles on a single charge.

What does UL2849 certification mean for an E-trike?

UL2849 certification ensures that the E-trike meets stringent safety standards, including electrical and fire safety, signifying a commitment to product safety and compliance.

How long does it take to recharge the 14Ah battery of an E-trike?

On average, it takes about 4-6 hours to fully charge a 14Ah E-trike battery from empty.

Can the E-trike with a middle drive motor be used as a regular tricycle if the battery is empty?

Yes, many E-trikes with middle drive motors can be manually pedaled, providing a traditional tricycle experience without electric assistance.

warranty

What is the warranty period for the E-bike/E-Trike?

The standard warranty period is 1 year for defective parts, with an additional 6 months of coverage if the product is registered online.

How does online registration affect the warranty?

Online registration extends the warranty for defective parts by an extra 6 months, giving a total coverage period beyond the standard 1 year.

Which components are covered under the warranty for defective parts?

The warranty typically covers various defective parts of the E-bike/E-Trike. Refer to the warranty documentation for specific components. Wear and tear parts are not covered.

Can warranty claims be made directly to the manufacturer?

Yes, you can make warranty claims through the dealer where the purchase was made or directly with the manufacturer. If purchased through a dealer, contact them first.

What is the process for initiating a warranty claim?

To initiate a warranty claim, contact the dealer where the E-bike was purchased or the manufacturer. Follow the process outlined in the warranty documentation.

What conditions must be met to claim the extended 6-month warranty?

The extended 6-month warranty usually requires online registration. Complete the registration process to qualify for this extended coverage.

Can warranty service be obtained from any authorized dealer, or must it be the original point of purchase?

You can seek warranty service from the original dealer or directly from the manufacturer. Check with the manufacturer for a list of authorized service centers.

Are there specific maintenance requirements to keep the warranty valid?

Regular maintenance, as outlined in the warranty documentation, might be required to keep the warranty valid. Review the documentation for specific tasks.

Can the warranty be transferred to a new owner if the E-bike is sold?

The warranty terms may specify if it is transferable. If so, the new owner must follow a specific process to transfer the warranty.

What is not covered by the warranty for defective parts?

Understand any exclusions or limitations in the warranty, such as damage from accidents, misuse, or unauthorized modifications. This knowledge helps manage expectations regarding warranty coverage.